Effective date: October 2026
This policy explains what information DryCrew collects when you use this website or call our service line, how that information is used, and the choices you have. We are a referral service that connects homeowners with independent local water-damage professionals.
Information We Collect
When you contact us, we collect the information needed to respond to your request: your name, phone number, the address where service is needed, and a description of the water problem. If you call us, we collect your caller ID and call details such as the time, duration, and the number you called.
If you browse this website, we may collect standard technical information such as your browser type, device, pages visited, and approximate location derived from your IP address, including through cookies and similar technologies.
Call Tracking and Recording Disclosure
Calls to our service line may be routed through call tracking technology. This means the phone number displayed on this site may be a tracking number that records call details — including the date, time, duration, and caller ID — and calls may be monitored or recorded for quality assurance, training, and accurate referral matching.
By calling our number, you consent to this tracking and recording. Call information helps us confirm that requests are received and handled properly and measure how our advertising performs.
How We Use Your Information
We use the information you provide to respond to your service request and connect you with a local water-damage professional who can help; to confirm and follow up on referrals; to operate, secure, and improve this website and our service; and to comply with legal obligations. We do not sell your personal information to data brokers or use it for unrelated marketing.
Cookies and Tracking
This website uses cookies and similar technologies to collect standard technical information — browser type, device, pages visited, and approximate location derived from your IP address. This helps us operate, secure, and improve the website and understand how visitors find us.
You can disable cookies in your browser settings, although some site features may not work as intended.
How We Share Your Information
To fulfil the request you contacted us about, we share the relevant details — typically your name, phone number, service address, and a description of the problem — with the independent professional or professionals we refer your request to. Those professionals are separate businesses, and their use of your information is governed by their own practices. We may also share information with service providers who help us operate this website and phone system, and where required by law or to protect our rights and safety.
Your Choices
You may ask us at any time what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted, by calling (770) 555-0123. You can disable cookies in your browser settings, although some site features may not work as intended. If you no longer wish to be contacted about a request you made, tell us and we will stop.
Data Retention and Security
We keep request and call records only as long as needed for the purposes described above, including resolving disputes and meeting legal and accounting requirements. We use reasonable administrative and technical measures to protect the information we hold, although no method of transmission or storage is completely secure.
Children's Privacy
Our service is intended for homeowners and adults arranging property services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, call us and we will delete it.
Changes to This Policy
If we change this policy, the updated version will be posted on this page with a new revision date. The version posted here when you contact us is the one that applies to your request.